How to choose the best private equity CRM software

Relationships are the foundation of private equity dealmaking.

And with those relationships playing such an integral role in closing deals, it’s no surprise that the customer relationship management (CRM) software a firm uses to manage relationships can make or break a deal.

The right CRM software is key to developing and maintaining a competitive edge to your deal flow and can help turn your relationships into closed deals.

In this buyer’s guide, we’re breaking down what to look for in a private equity CRM, how to use a CRM system for your firm’s business development, and we’re highlighting some of the most popular CRM software you can use in your dealmaking workflows.

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Features to look for in a private equity customer relationship management platform

Private equity dealmaking is often a non-linear, complex, and long-term process. 

Standard customer relationship management platforms are fine for short sales cycles and funnel-driven sales teams, but they don’t provide private equity firms with the intelligence they need to make competitive investment decisions. To keep deals moving, a private equity CRM needs to function as more than just a contact database. 

Here are some features to consider when selecting a CRM solution that meets the specific needs of private equity.

Data management

From deal sourcing to closing, the average lifecycle of a private equity deal continues to increase from the days of the one-day close—and as it does, so does the volume of deal-relevant data (like emails and meetings).

A robust private equity CRM shouldn’t just store data. It should help you drive deals more efficiently and make the most of your network by capturing and tracking critical deal and relationship data across your firm. Otherwise, you run the risk of missing information that can impact your ability to win investment opportunities. 

Data enrichment

The information inside your CRM is valuable. When it’s elevated by deeper data from external data sources, it turns into a powerful tool that pushes a deal to the finish line.

A CRM that enriches your contact information with your firm’s deal-relevant data as well as reliable third-party data accelerates and improves investment decision-making. Rather than spending your time searching for fragmented, outdated information, CRM data enrichment saves time by consolidating the information you need to drive better deal sourcing, make more informed decisions, and respond to key changes in your network—like changes in leadership, hiring trends, and funding status at target companies.

Relationship intelligence

‍Relationship intelligence is a type of data enrichment that analyzes all the data points across your firm’s business network—ensuring your team can easily identify the warmest introductions and act quickly on these insights. When you can outsource your memory to your CRM solution, you can trust that important relationships won’t fall through the cracks.

A CRM with relationship intelligence features turns your network of business relationships into an ecosystem that drives success, instead of a tangled web of missed opportunities and crossed wires.

Reporting dashboards

Leading firms must act decisively, with agility and speed, if they want to develop and maintain a competitive edge to their deal flow—which can be challenging without access to the right insights at the right time.

A strong CRM platform should be able to turn data points into actionable insights that drive effective deal decisions. This starts with having visibility into your deal pipeline, team’s activity, and firm’s collective network so you can assess questions like:

• How many deals have you lost, won, or passed on? 
• What’s the average time that a deal is in each stage of your funnel?
• Which deals are you winning and losing by industry, region, and company size?
• How frequently is your team engaging with key prospects?

Workflow automation tools

For many firms, the challenge with data isn’t the lack of it; it’s how to optimize the use of data.

Workflow automation tools and extensions in your CRM can help accelerate deal flow by consolidating data from multiple sources, instead of having teams waste precious time on manual data entry,

For example, tools that can source relationship insights and relevant context right from your team’s inbox or browser—and present this information in the flow of work or during a meeting—can drive more effective conversations and save deal stakeholders hundreds of hours every year.

Integrations

A CRM is only one part of your private equity firm’s tech stack. And while a CRM is important, its value is diminished if it’s stuck in a silo.

The best private equity CRMs have integrations with other tools in your tech stack, so you can seamlessly access information where you need it.

The best CRMs for private equity

Fortunately, private equity firms have plenty of CRM platforms to choose from. But not all CRM platforms are made equal—nor are they necessarily the right fit for your team.

Here are some of the most popular private equity CRM platforms.

1. Affinity

Affinity CRM allows private equity firms to focus on their highest-value activity: building and nurturing relationships. Affinity brings CRM data together with relationship insights and intelligence so you can find, originate, and close more private equity investments faster than your competition. 

Purposely built for private capital dealmaking, Affinity streamlines the deal sourcing process by quickly identifying the warmest introduction on your team—all while automating the manual tasks that take away from pipeline-driving activities.

Pros

• Proprietary algorithms and artificial intelligence provide private equity firms with a 360° view of their network and deals, including relationship intelligence and actionable insights. 
• Eliminate manual data entry with automated data capture of your firm’s communication data—interactions from Gmail or your email provider, calendar events, and contact information—saving every dealmaker over 200 hours a year.
• Enhance dealmaking with data from industry-leading sources, such as Crunchbase, Clearbit, Dealroom, and Pitchbook, to get the right data for your fundraising and deal sourcing efforts.
• Access to deal information on the go using Affinity’s iOS app.
• Access to Affinity’s automations and relationship intelligence for firms already using Salesforce via the Affinity for Salesforce add-in.

Cons

• Affinity’s robust relationship insights can be difficult to unlock if only a small subset of the firm’s employees are using it.

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‍Pricing

• Pricing starts from $2,000 per user per year. 

Book a demo to see all of Affinity’s private equity CRM features for yourself and find the right plan for your needs. 

2. Intapp DealCloud

Intapp DealCloud CRM is a software-as-a-service (SaaS) built for capital market dealmakers, private equity, real estate, investment banking, and venture capital. From origination to execution, private equity firms and their Limited Partners (LP) use DealCloud to streamline their deal pipeline.

‍Pros

• Highly customizable solution for single-source deals, relationship management, and firm management.
• Automated workflows and Applied AI help boost deal productivity.

‍Cons

• Implementation, onboarding, and customization must be completed by the DealCloud team, delaying deployment.
• Primarily built for large-scale firms, limiting flexibility and user-friendly features for boutique firms.

‍Pricing

• Pricing for DealCloud is not publicly available but has been reported to start at around $250 per user per month.

‍Explore more DealCloud alternatives.

3. Navatar Edge

Navatar is a traditional CRM built on top of Salesforce, and users familiar with CRMs will find most of the basic features they would expect from CRM software solutions. The company is best known for its streamlined deal pipeline management workflows, and its original focus on financial services.

‍Pros

• Navatar intelligence analyzes deal information to help dealmakers hone in on value creation throughout the deal process.
• Seamlessly connects to Salesforce CRM, reducing the need for additional CRM software.

‍Cons

• Limited to firms already using Salesforce or open to adding Salesforce as a CRM tool.
• Generally requires manual data entry for contacts, potentially resulting in hundreds of hours per person every year to keep data points up to date.

‍Pricing

• Pricing for Navatar is not publicly available.

Explore more Navatar alternatives.

4. Salesforce

Salesforce is known as the industry standard for transactional customer relationship management platforms. As one of the most well-known CRMs in the world, Salesforce is a reliable solution for private equity firms looking for a robust CRM platform. 

‍Pros

• Ease of elevating your existing CRM with private equity and dealmaking add-ins in the Salesforce AppExchange, such as Affinity for Salesforce.
• Integrations include all the most common tools including Zoom, Dropbox, Slack, and Quickbooks.

‍Cons

• Not built with private equity firms in mind; as an all-in-one solution, PE firms might find that Salesforce is too complex for efficient dealmaking.
• Complex navigation can reduce CRM adoption and reduce dealmaking efficiency.

‍Pricing

• Pricing for Salesforce varies based on features, but the CRM platform starts at $125 per user per month.

‍See how Salesforce stacks up against other platforms, such as DealCloud.

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5. 4Degrees

4Degrees is a CRM built by former investors who are familiar with the capital market space, including venture capital firms and PE firms. 4Degrees is a newer CRM solution that offers users lead management, contact management, relationship management, and sales pipeline management. 

Pros

• 4Degrees uses artificial intelligence to identify insights into your private equity team’s strongest connections—which sets it apart from some of the more traditional CRMs.
• Customizable internal workflows with little to no external support required.

Cons

• While relationship intelligence and connection features are available, insights can be limited.
• Limited native integrations beyond Chrome extensions, often requiring third-party integration tools such as Zapier.

Pricing

• Pricing for 4Degrees is not publicly available but has been reported to start at around $250 per user per month.

6. Dynamo CRM

Dynamo software offers solutions for investment fundraising. The platform includes deal management, manager tracking and due diligence, investor relationship management, and workflow automation.

Pros

• Integrations include several common SaaS tools, such as DocuSign, Office, and Pitchbook, but options are limited.
• A mobile app that makes it easier to access deals on the go.

Cons

• Features aren’t built exclusively for private equity, impacting certain use cases.
• While some automations are available, many data entry points are manual.
• Customers have reported challenges with transfers of interest.

Pricing

• Pricing for Dynamo is not publicly available but has been reported to start at around $750 per user per year.

7. Altvia

Like Navatar, Altvia is also built on top of Salesforce. Created specifically for private equity, venture capital, and other alternative investment firms, Altivia offers GPs, LPs, and portfolio managers the opportunity to collaborate within a single system.

Pros: 

• Access due diligence support, marketing automation, and portfolio metrics—all in one place.
• Helps firms maximize deal flow with custom visualizing CRM data trends.

Cons

• Limited CRM relationships and contact insights that can elevate and accelerate dealmaking.
• Certain data points require manual entry.

Pricing

• Pricing for Altvia is not publicly available but has been reported to start at around $1700 per user per year.

8. eFront

Not to be confused with the (now defunct) late-nineties affiliate marketing network of the same name, eFront is an alternative investment management software with headquarters in Paris, France. In 2019, BlackRock acquired the company, and eFront now operates alongside Aladdin Institutional and Aladdin Wealth.

The company offers private equity firms six modular products that can support deal flow, customer relationship management, pipeline management, and other aspects of day-to-day activity.

Pros

• Great for firms searching for an end-to-end CRM solution.
• Seamless integration within a proprietary suite of products.

Cons

• Limited third-party integration capabilities.
• Lack of relationship intelligence and insights to help drive relationships throughout the dealmaking process

Pricing

• Pricing for eFront is not publicly available.

Why Affinity wins as the best private equity CRM

The most competitive PE firms are the ones building deep and lasting relationships. The Affinity CRM facilitates, enhances, and allows dealmakers to use these relationships by offering data enrichment and automation coupled with a powerful relationship intelligence platform.

Affinity centralizes deal data and relationship insights—helping dealmakers stay on top of their pipeline while reducing siloed data and missing deal context. 

With Affinity CRM, private equity firms can:

• Assess a real-time analysis of deals—without having to track down data—with robust dashboards and reports right within the CRM.
• Accelerate the process of finding, managing, and closing deals by unlocking the power of your firm’s entire network—helping source warm introductions that close deals 25% faster.
• Eliminate manual data entry and data silos by automatically enriching CRM records with data from your entire team’s inbox and calendars.
• Make faster and more intelligent deal decisions with extensions that bring CRM data and relationship insights right into the tools your team already uses every day.

Is your private equity team ready to focus on relationships instead of data entry? Speak with an Affinity team member today.

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Private equity CRM FAQs

What is a CRM in private equity?

Private equity CRM (also known as PE CRM) is a software that helps private equity firms with deal flow management. This includes nurturing relationships with key contacts and founders, tracking deal status, and automating workflows. 

What are the four Ps of CRM success?

The four Ps of CRM success are Planning, People, Process, and Platform.

These are four things to consider as you select and implement a new CRM platform, so you can feel confident that it drives faster and more effective deal flow.

1. Planning: What are your short and long-term private equity goals and how can the CRM support them?
2. People: How will people on your team adopt and use your CRM? 
3. Process: What will be the process for using your CRM?
4. Platform: What is the platform or technology that meets the above requirements?

What is CRM software?

A customer relationship management (CRM) software is a digital tool that helps you manage data and interactions with key contacts. In private equity, a CRM is often used to track deals in the pipeline, manage investor relations, and keep in touch with portfolio companies.